This Purchase Policy is part of our Terms and Conditions. If you would like to purchase any product offered on this website, your purchase will be also governed by the terms of this Purchase Policy.  We reserve the right to revise this Purchase Policy or any portion of it at any time without notice by updating this posting.  In addition, we may make changes in information about price and availability without notice.  You are bound by any revisions and should periodically visit this page to review the current Purchase Policy that apply to your purchase of our products.  By ordering any product from us, whether by clicking over the internet, telephone, facsimile or otherwise, you agree to the Terms and Conditions and this Purchase Policy without limitation or qualification.

Payment methods and Billing

If you wish to purchase a product at this website, you must provide valid credit or debit card information on the website's order form.  We currently accept the following credit or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.  By submitting such credit or debit card information, you give us permission to charge your purchases to the card that you designate.  We reserve the right to cancel any order, any time and for any reason.  If your credit or debit card has already been charged and your order is cancelled, you shall receive a credit to your card account in the amount of the charge.  We will not be responsible (i) for any charges that your card issuer may apply to you as a result of our processing your order, (ii) if your card issuer refuses or fails to authorize payment by you, or (iii) for any delays or non-delivery of products that may arise due to any validation checks that may be carried out regarding your payment or identification.

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel.  We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.  For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.  Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group.  We may also require additional verifications or information before accepting any order.  We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.  If your order is canceled after your credit or debit card has been charged, we will issue a credit to your card in the amount of the charge.

Auto Reorder Program

When placing an order for a product, for your convenience, unless you click the button declining automatic reordering, you will be enrolled in our auto reorder program so you do not have to worry about remembering to reorder or running out.  If, after 90 days, you are still receiving 30 day bottles under our auto reorder program, you will automatically be switched to a 90 day supply, saving you costs.  Under this program, we will process your order and bill your credit or debit card monthly (or every 90 days, as applicable).  YOU WILL BE AUTOMOTICALLY ENROLLED IN OUR AUTO REORDER PROGRAM WHEN YOU PLACE AN ORDER UNLESS YOU CLICK THE DECLINE BUTTON.  If you do not wish to participate in our auto reorder program, you can simply click the decline button when making your initial order, or if you wish to discontinue the auto reorder program, you can cancel by calling (937) 281-0123 or by sending an email indicating you no longer wish to be enrolled in the auto reorder program to info@myprorenal.com. 

Returns

You may return any unopened item purchased from us for any reason within thirty (30) days of purchase provided the clear shrink wrap neck seal has not been broken.  For online orders, the product ship date is the date of purchase.  You will receive a full refund for unopened items in the original form of payment, less a $5.00 per bottle restocking fee.  You may mail the product and purchase documents to:  Nephroceuticals, LLC, ATTN: Returns, 500 Bic Drive, Building 4, Milford CT 06461.  Shipping and handling charges are non-refundable.  You must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period.  We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements.

Shipping and Handling; International Orders

The prices displayed on this website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total price.  You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.  If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar fees imposed on such orders.  These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local Customs office.  International shipment rates vary based on total package weight and final destination.  Pricing on this website does not include duties, insurance costs, tariffs, or value-added taxes.  With respect to shipments of products to consumers, wherever they may reside, title to products and risk of loss shall pass to the buyer upon delivery of the products to the common carrier.  You are solely responsible for providing us with accurate shipping information, and in the event that any product is returned to us as a result of your failure to do so, you shall be responsible for any additional shipping fees or other charges that may be applied.  

Pricing or Typographical Errors

We work hard to provide accurate product and pricing information.  However, pricing or typographical errors may occur.  In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item.  If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation.  Prices and availability are subject to change without notice.

Quantity Limits and Items for Resale

We reserve the right to limit the quantity of items purchased per person, per household or per order.  These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address.  We will provide notification to the customer e-mail and/or billing address provided should such limits be applied.  We also reserve the right to prohibit sales to dealers.

Additional Terms

Any additional terms relating to a particular product (such as price, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) will be posted on the website on the pages describing said product.